Last-Mile Delivery Business Plan

I. Executive Summary

1.1 Introduction

From the moment a shipment leaves the sender's hands until it reaches its destination, every stage of the logistics process is critical. While each step should be handled carefully, none is more important than the last-mile delivery stage, where items from a transportation hub are moved to their final delivery location. The last-mile delivery business is opening up new avenues for the e-commerce markets by simplifying how products are delivered. Indeed, it is a lucrative business these days when it comes to handling the logistics of eCommerce startups.

[Company Name] is a registered and licensed last-mile delivery company. The Company’s head office will be situated at (location name), with plans to open branches in key cities around the United States of America in the near future. [Company Name] will be involved in all aspects of last-mile delivery services, such as picking up an order from the hub of the destination city and delivering the order to the customer. The last-mile delivery will be handled by a delivery or carrier agent who will pick up the order and delivers it to the client in a delivery vehicle.

The goal of [Company Name] is to deliver an item to its receiver as quickly as feasible, driven by the ever-changing market and desire for quick consumer experiences in industries such as e-commerce, food, retail, and many more.  

1.2 Founder Information

The business will be managed by [CEO name], who has substantial experience working with one of the leading last-mile delivery services companies in America. His experience and expertise will help in building and growing [company name] to compete favorably with other leading companies in the global last-mile delivery services industry in America.  

1.3 Target Customer

The primary purpose of the company’s delivery system will be to deliver the requested items and services to the customer's specified location on time, at a predetermined pace, and in a suitable condition.

As a result, the company has strategically placed collection facilities to serve the residents and businesses of [location] and other communities in significant cities across America.

1.4 Why Us

Quick delivery – When giving the best last-mile delivery options, quick delivery will be at the top as customers will always choose speedy delivery service, with the majority wanting same-day delivery.

Improved traceability– This will be a vital aspect of ensuring that packages do not go missing or locating them if they do. The Company will have a GPS feature that will allow consumers to see exactly where their delivery is on the map and how far the driver is from their house. Also, proof of delivery, such as whether or not an item was signed for or where and when the product was left if no one was home, will help lower disputes between carriers and consumers while also improving the overall last-mile delivery experience.

In-house delivery services –To convey items from its warehouses to clients, the company will have its own fleet of delivery trucks and salaried drivers. This will allow the target audience to control prices and in delivering great customer experiences while expanding their delivery window, especially those choosing to deliver late at night and on weekends.

1.5 Financial Highlights

Financial Highlights
Strategic Business Plans